Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service").
By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. COMFORT WORKS KIDS reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, you should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
Your use of the COMFORT WORKS KIDS website (kids/comfortworks.com.au, kids/comfort-works.com) constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, please refrain from the use of COMFORT WORKS KIDS website.
COMFORT WORKS KIDS, its representatives and associated agents are not liable to you or any other for any loss in connection with the use of this Site or a Linked Website. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and can be subject to any delays resulting from postal delays or natural force for which we will not be responsible.
In order to contract with COMFORT WORKS KIDS KIDS you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. COMFORT WORKS KIDS retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
You agree that any images uploaded via our website or sent to our email,by you, has been given full permission to COMFORT WORKS KIDS to be used for our website, blog or any marketing materials.
a. Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. Any typographical, clerical or other error or omission in any sales literature, quotation, acceptance of offer, invoice or other document issued by us will be subjected to correction without any liability on our part.
b. Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices are not inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ´Total Cost´.
We require payment in full before production of Goods. Your card will be debited once the order has been accepted. Your estimated delivery date (4-5 weeks) starts on the date payment has been received.
d. Product Specification
We have a policy of continues product development and reserve the right to amend the specification of Products without prior notice in relation to future sales. Goods supplies may differ as consequence from those on display or advertised. Unless agreed with you, the Goods supplied will be of equivalent value, functionality and appearance. Any significant variations will be highlighted on the Website.
We will endeavour to match the design, colour and style of the drawing to the plush/soft toy as accurately as possible but reserve the right for artistic differences. If you want the product to look better than the drawing, please let us know by email once you have made payment.
The measurements of all Products made by us will be as accurate as possible, but are nevertheless approximate.
The measurements on the website indicates the longest point of the plush/ soft toy, regardless of height or length.
Time of delivery is not of the essence in this Agreement. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforseen circumstances outside of the reasonable control of COMFORT WORKS KIDS or delay due to any reasonable rescheduling of delivery.
Import Duties/ Custom Fees/Charges- You as the importer are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from COMFORT WORKS KIDS, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped may be subject to import taxes, customs duties and fees levied by the destination country, fees that are again the responsibility of the importer. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
If you have refused to accept delivery and our courier services returns the item to us, we will consider our obligation to attempt further shipment as terminated, reserving all rights against you for resultant damages arising from your failure to fulfil your obligation.
g. Returns and Refunds
COMFORT WORKS KIDS wants every one of your shopping experiences with us to be a positive one. Please view below for our full conditions. Any discounts or free shipping applied to your original order may be deducted from your return credit. For example, if we offered free shipping on your order, we will issue you a credit for the purchase price of the returned merchandise, but will deduct our actual shipping costs for returned items.
Once production is completed, a picture will be emailed to you. If you are satisfied, we will dispatch the soft toy. Due to the products´ bespoke nature and our inability to resell items made to your specification, we will not be able to issues a refund if you are unhappy with the product's design after your confirmation.
If mistake was done on our part, we will rectify the problem. Please send to us your claim by email at email@example.com with at least 2 photos showing the damage. We will gladly provide a refund or exchange for the merchandise within 30 days of your return date. However, if the returned goods are found not to be faulty, we will not reimburse the return shipping fee and a fee for re-shipping and handling back to customer will be charged at $50 per product. In the event that the goods are returned without fault on COMFORT WORKS KIDS part, a 30% restocking fee from the entire purchase price will also be applicable.
We cannot accept returns or claims on items damaged through normal wear and tear.
Please note that in the interests of hygiene, items must be unused and unwashed, and returned in their original wrapping. All goods will be inspected on return.
The goods are your responsibility until they reach our Production team. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.We recommend you use a postal service that insures you for the value of the goods you are returning. Please email us before returning your goods. We will only accept goods that are returned with a confirmation from a COMFORT WORKS KIDS customer service representative.
We will not refund any goods that have not been accepted and returned by you.For example, if you have refused to accept delivery and our courier services returns the item to us, we will consider our obligation to attempt further shipment as terminated, reserving all rights against you for resultant damages arising from your failure to fulfil your obligation.
You are able to amend an order only within 24 hours of it being submitted; this only includes changing the size/colour of an item and changing the delivery address. Please email firstname.lastname@example.org with subject heading AMEND Invoice number [enter your invoice number].
As all items are made to order, cancellation is not possible once the fabric has been cut (usually 2-3 days after payment). This is due to the products´ bespoke nature and our inability to resell items made to your specification. We require a written confirmation of all order alterations or cancellations. Alterations and cancelation will not be recognised without our written acceptance.
i. Materials Used
j. Discount Codes
Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
k. Internet Purchases
We endeavor to display as accurately as possible the colors of our products that appear on the website. However we cannot guarantee that your monitor will accurately reflect the color of the product delivered.
The contract shall not be concluded until we have received your valid credit card charge or debit card payment details and we have accepted the order by way of a confirmation by return e-mail to the address you have given us during the registering procedure and on ordering.
Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that error may occur. We will use our best endeavours to rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.
We are entitled to refuse any order placed by you.
To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the website. We cannot accept any liability for any particular material on the website or as a result of any use or reliance placed upon information contained on the website.
Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk. You will be solely responsible for any damage to your own computer systems or loss of data that results from the download of such materials.
We control and operate the web site from our offices within Australia. Accordingly the laws of Australia govern claims relating to, including the use of the web site and the materials contained therein. If you choose to access our website from outside Australia you do so on your own initiative and you hereby agree that in the event of a dispute between COMFORT-WORKS.com and you the laws of Australia will apply at all times.
We understand that many people still worry about submitting personal details on the Internet – especially their credit/debit card numbers. So we’d like to reassure you that any information you provide here will remain safe and secure.
Protecting your privacy
In a few areas of our website we will ask you to provide personal details such as your name and email address. This will only happen when it enables us to provide a better service to you. For example: for your personal order history on our feedback forms.
We do not sell, trade or rent your information to others. You can be sure it will remain confidential and will be used only to help us build a better relationship with you.
Our safe shopping guarantee
Whenever you provide us with personal information, we offer the use of a secure server. The information you send us regarding your purchase will be encrypted. This makes it extremely difficult to read even if it is wrongly intercepted.
Still prefer not to order via the Internet?
If you would prefer to order by phone, please feel free to call us.
Ethical Sourcing Policy
As a reputable and trusted business committed to offering its customers high quality products, COMFORT WORKS KIDS recognizes its obligation to ensure that suppliers are operating ethically.
We expect our suppliers to consistently provide an environment which protects their employees´ health and safety and basic human rights.
All suppliers are expected to comply with their national employment laws and regulations with particular regard to:
COMFORT WORKS KIDS will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person´s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. COMFORT WORKS KIDS will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of COMFORT WORKS KIDS or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by COMFORT WORKS KIDS and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by COMFORT WORKS KIDS or its licensors.